Heat Pump Repair in Charlotte, NC

Heat Pump Repair in the Charlotte Area

Proudly Serving Matthews, Concord & Hickory, NC

When you need professional service because your heat pump isn’t performing at its best, Comfort First Heating & Cooling is here to restore your comfort with fast, reliable service.

Our highly trained technicians, who complete 80 to 120 hours of training annually, are licensed and insured, ensuring expert repairs every time. Plus, with same-day service, we guarantee quick, efficient solutions to get your home back to the perfect temperature.

Put your comfort first! Contact us to schedule a heat pump repair in the Charlotte area.

Signs You Need Heat Pump Repairs

Is your heat pump giving you trouble? Let one of our experienced technicians take a closer look. We’ll diagnose the issue with precision and offer a tailored solution — whether that’s a repair to extend your system’s life or a heat pump replacement for long-term efficiency.

Signs you need heat pump repair include:

  • No airflow: This may indicate a clogged air filter or a malfunctioning blower motor.
  • Musty or burning odors: These odors could be caused by mold growth within the system or overheating components that require cleaning or repair.
  • Buzzing or grinding sounds: These noises often signal issues with the fan, motor, or other internal parts.
  • Insufficient heating or cooling capacity: This could be the result of a refrigerant leak or a failing compressor.
  • Ice on the evaporator coils: Ice buildup may suggest low refrigerant levels or a frozen coil.
  • Leaking refrigerant: Refrigerant leaks can lead to poor performance and require a professional technician to seal the leak and recharge the system.
  • Short-cycling: Short-cycling may be caused by a malfunctioning thermostat or a clogged air filter.
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Same-Day Heat Pump Repair

When it comes to your home comfort systems, some repairs can’t wait. Our same-day heat pump repairs are here for homeowners across Charlotte, providing relief, reliability, and quick solutions to get your system back up and running without delay.

With emergency service availability and highly trained technicians, we’re always ready to restore your home’s comfort.

How to Troubleshoot Your Heat Pump

Sometimes, performing simple self-checkups on your system can restore service — especially if it’s a simple issue. Here’s a list of troubleshooting tips to try before calling our trusted HVAC technicians:

  • Check the thermostat: Ensure it’s set to the correct mode — heat or cool — and the desired temperature. Replace batteries if needed.
  • Inspect the air filter: Replace the filter if it’s dirty to improve airflow.
  • Clear debris around the unit: Remove leaves, dirt, or obstructions around the outdoor unit to allow proper air circulation.
  • Verify power supply: Check the circuit breaker to make sure the heat pump has power. If it tripped, flip the breaker.
  • Confirm vents are open: Ensure all air vents are open and unobstructed for consistent airflow throughout your home.
  • Check for ice or frost: If ice is present, switch the unit off and turn the fan on to allow thawing.

Why Choose Us?

At Comfort First Heating & Cooling, we take pride in serving our Charlotte neighbors with HVAC services that truly put your comfort first.

We know heat pump repairs can be stressful, so we offer specials so you can save! Plus, we treat your home the way we’d want ours treated, wearing shoe coverings and making sure everything is left spotless.

With so many great reviews from happy customers, we’re proud to be a trusted name for heat pump solutions in Charlotte.

Ready for reliable comfort you can count on? Call Comfort First today to schedule a heat pump repair.

Frequently Asked Questions

With proper maintenance, repairs are infrequent. Most systems last 10 to 15 years, but parts like compressors or fans may need occasional service.

This could be due to improper thermostat settings, refrigerant issues, or a problem with the compressor. A technician can diagnose and fix it.

  • Inspection: Your technician will check the thermostat, refrigerant, and airflow.
  • Diagnosis: We’ll identify any issues, such as leaks, faulty parts, or clogged drain lines.
  • Upfront pricing: We’ll explain the service needed and provide a cost estimate.
  • Repairs: We’ll fix or replace faulty components.

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What Our Clients Are Saying

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Excellent all-around generator install experience; the initial call, the sales meeting, the installation guys, the communication, the pricing... everything was/is perfect, I will highly recommend and use Comfort First again without hesitation.

Wayne Braren

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Had these folks install a couple of whole home dehumidifiers for me. They were prompt, courteous, professional, and efficient. During the installation, several deficiencies were identified from the previous installers of the existing HVAC equipment and rather than step back or charge extra, they rolled up their sleeves and took care of the problems (that they…

William Dunford

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Absolutely AWESOME! These guys knew what they were doing, had a plan, and executed it. The customer’s satisfaction was always paramount to any issues that arose. It was evident that "Customer First" is an attitude that stretches from the great guys/gals on the install crews, to those in Admin, and those at the TOP. Absolutely would…

Albert Renaud

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Extremely efficient and professional. Took the time to walk me through the process and to answer questions. I would highly recommend Comfort First Heating and Cooling.

Betty Lovelace

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What a great experience. Each and everyone that we had come out to our home from AJ who helped us pick out the system that was best for our home to the installers the spent almost a whole day at our home putting the system in were professional and courteous! We will definitely refer anyone we…

Freddie Stuart

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