Folks in Raleigh and the Outer Banks know better than to hire a company to do work on their home without some type of guarantee.

Guarantees protect you from poor service. They protect you from unexpected damages, and they hold the company accountable.

But what if you could work with a company that offered not one, but six guarantees?

That’s exactly what we do here at Comfort First of North Carolina.


Entrusting your home and money to a heating and cooling company is quite the leap of faith. When you hire a heating/cooling company in North Carolina, you’re inviting strangers into your home to conduct rather substantial work on a system that dictates the comfort of your family.

We don’t take that responsibility lightly. To prove that, we outlined six separate guarantees, that we feel protect our customers and hold our team to a higher standard than any other competitor in the field.

These guarantees include:

  1. Home Comfort Guarantee – Because of our ability to choose the right system for your home, we can guarantee that on a 95-degree day your home will cool to at least 75 degrees; on a 20 degree day your home will heat to at least 70 degrees. If the system is not operating as stated within the first 5 years and we cannot correct the issue, we will replace the system at no charge.
  2. Home Protection Guarantee – If we cause any damage during installation or service, you don’t pay us for our time until we repair the damage.
  3. No Surprises Guarantee – Your estimate is what you’ll pay, no matter what happens along the way.
  4. Anti-Aggravation Guarantee – If your new system were to break down within the first year after installation, we will respond the same day and have your system operational within 24 hours. If we don’t, we will reimburse you $500.00 for your aggravation.
  5. 100% Satisfaction Guaranteed – Your satisfaction is important to us. That’s why you won’t have to pay the remainder of your balance until you’re completely happy with the work we’ve done.
  6. 2 Year 100% Money Back Guarantee – If you’re not happy with the system we installed, or the work we did, we’ll do our best to remedy the situation. If we fall short of your expectations, we’ll remove the system and refund your investment.

We recommend you check out our guarantees page to get a fuller picture of all the ways we protect you, your family, and your property.


The Raleigh and Outer Banks’ areas of North Carolina are home to quite a number of heating/cooling companies. How do you know which one to choose?

There are a few things you should look at while making your decision:

  • Testimonials/Reviews
  • Pricing
  • Experience

But we can’t stress enough how important it is to also look at the types of guarantees these companies offers. You want to enter in an agreement knowing that you, your family, your home, and your finances are well protected.

Our guarantee package is just one of the many reasons why folks throughout N.C. turn to us in their time of need. Contact us today to learn more.