Comfort First understands heating, cooling, humidity and the full picture of comfort for our Winston-Salem, NC customers. We have many years of experience delivering nothing short of excellence.

View our Winston-Salem, NC reviews to see just how satisfied you could be with your heating and cooling provider.

Local Reviews
for Winston-Salem, NC

Rated 5.0 out of 5 stars based on 48 customer reviews


I received excellent service for. BILLY. I truly appreciate his honest and friendly attitude and behavior.




Please continue to provide service in the Winston Salem area


Comfort First — Billy




Excellent and friendly service from Comfort First. I will request Billy every time.


Great service




Billy was great! Very informative and personal!


Great service, knowledgeable, respectful, attention to detail




I've been an American Home Shield customer for 15+ years. I've seen many field service technicians during this time. Terry Johnson is the best one yet. He has set the bar high. He is a great representative of Comfort First Heating & Cooling and American Home Shield.


Awesome Experience




I had the pleasure of having Terry come out to fix my Air conditioner unit. He was professional and friendly. He was also very knowledgeable and explained things well. He’s a cool guy! Thanks for the Awesome experience!!


Great, fast service




Billy was wonderful and quickly fixed our problem. He made sure all my questions were answered and let me know about some additional services to consider without being pushy. Thank you!


Great




Terry J was awesome!!!


Great Service




Billy was friendly and quickly fixed the problem he came for and also identified some issues with weeds growing in the air conditioning unit. He suggested a fix and we had him clean the units prior to our house sale.


Very good service Billy is great at explaining everything glad to have him




Will know tomorrow


Knowledgeable, informative, and great service!




This is the 2nd time we’ve had Terry work on our unit. The first was winter, and this time was due to the unit not cooling because of loss of power. Thankfully Terry had the breaker needed to fix the unit on his truck so we didn’t have to wait another day or 2. Thankful for the service and his explanation of the issue.


Awesome Service




Billy our service technician was excellent. Very professional and educated my husband and I. His friendly personality made us feel that we were in great hands.


Great Service Experience




Billy was outstanding. He quickly and effectively assessed my issue and took the extra time to help me understand the next steps. Billy was friendly and knowledgeable. He is also a comic book guy, so that makes him really cool!


Great service





Great service!




Fast, knowledgeable, courteous!


Great service, Awesome worker!





Thorough service, very professional




Terry was very knowledgeable about the problem we were having with our HVAC and was very thorough.


Best Customer Service Ever!!!!




This company saved us over $5000!!! Terry was honest, courteous, professional and efficient! He explained everything in terms we could understand! And we felt he Truly had our best interest at heart! I would never go with another company!


Fantastic!




Terry was friendly and knowledgeable! He knew exactly what needed to be done after I explained the problems we were having. He took care of it quickly for us and everything is working great again. Could not ask for a better experience!


Repaired service but would’ve gotten a new unit




Billy came back to do the compressor job and he was once again very professional, knowledge and efficient. However I would have gotten a new unit and arranged for the sales guy to come out to give me a price for that unit but I never received the quote. I called to see if he could earlier and he called to say he couldn’t. I waited as long as I could and as not to miss him called my sister to further wait. He did come and got the necessary measurements and equipment names but didn’t leave any quotes because he said he had to speak to me directly. Totally ridiculous!! So he said he was going to call to go over pricing but NEVER did!! In essence I just went with repairing the system but this could cost me more money and the company lost a sale. This is my only complaint but it’s major when the customer is not fully taking care of and the company could be in a win win situation as for as collecting money!!!


GREAT SERVICE




Perry did an amazing job! Was quick at getting the job done. Very friendly and answered all my questions. And we did not have to wait days on a part.


Thanks, Terry!




Terry was friendly and extremely knowledgeable! We look forward to working with him again!


Awesome customer service




Terry was amazing. He took time to explain things to me and had me laughing along for the ride. Great personality and great work to match! Keep him by any means necessary! Knowledgeable and friendly. I will be using comfort first in the future for any hearing and cooling concerns if this is the service I can expect!


Assured feeling and Great Service




Billy was very knowledgeable in assessing the problem. I look forward to continued excellent service for the next stage


Great Service




Terri was on time, very efficient and had a great personality. All service appointments should be like that.


Really great service and knowledgeable tech.




Informative.


Billy E.

Billy E.

Worked on Rheem heat pump

Near Brookmeade Dr, Winston-Salem, NC 27106
Billy E.

Billy E.

Worked on Rheem air conditioner

Near Brookmeade Dr, Winston-Salem, NC 27106
Billy E.

Billy E.

Worked on Carrier heat pump

Near Greenhurst Rd, Winston-Salem, NC 27104
Billy E.

Billy E.

Worked on Carrier Air Conditioner

Near Ivy Glen Dr, Winston-Salem, NC 27127
Billy E.

Billy E.

Work on Lennox heat pump

Near St Marks Rd SW, Winston-Salem, NC 27103
Billy E.

Billy E.

Worked on Rheem heat pump

Near Ansley Dr, Winston-Salem, NC 27107
Billy E.

Billy E.

That's what it seems like worked on Carrier Air Conditioner

Near Seminole Ct, Winston-Salem, NC 27127
Billy E.

Billy E.

Worked on Carrier heat pump

Near W 4th St, Winston-Salem, NC 27101
Terry J.

Terry J.

Near Treebrook Ct, Winston-Salem, NC 27106
Terry J.

Terry J.

Near Oakcrest Ct, Winston-Salem, NC 27106
Billy E.

Billy E.

Worked on Goodman air conditioner

Near Huntingdon Rd, Winston-Salem, NC 27104
Terry J.

Terry J.

Near Hickory Ridge Dr, Winston-Salem, NC 27127
Billy E.

Billy E.

Workout Goodman air conditioner

Near Osborne Rd, Winston-Salem, NC 27103
Terry J.

Terry J.

Near Mendenhall Dr, Winston-Salem, NC 27127
Billy E.

Billy E.

Worked on air conditioner

Near Brookmeade Dr, Winston-Salem, NC 27106
Billy E.

Billy E.

Worked on Coleman air conditioner

Near Osborne Rd, Winston-Salem, NC 27103
Billy E.

Billy E.

Worked on Goodman air conditioner

Near Poindexter Ave, Winston-Salem, NC 27106
Billy E.

Billy E.

Worked on Carrier Air Conditioner

Near Greenbrier Farm Rd, Winston-Salem, NC 27106
Billy E.

Billy E.

Worked on Rheem air conditioner

Near River Chase Ridge, Winston-Salem, NC 27104
Billy E.

Billy E.

Worked on Goodman air conditioner

Near River Chase Ridge, Winston-Salem, NC 27104
Terry J.

Terry J.

Near Glenn Hi Rd, Winston-Salem, NC 27107
Billy E.

Billy E.

Worked on Goodman heat pump

Near Creekmoore Dr, Winston-Salem, NC 27101
Billy E.

Billy E.

Worked on Carrier heat pump

Near W 4th St, Winston-Salem, NC 27101
Billy E.

Billy E.

Worked on Lennox air conditioner

Near Staffordshire Rd, Winston-Salem, NC 27104
Billy E.

Billy E.

Worked on Trane heat pump

Near Staffordshire Rd, Winston-Salem, NC 27104