We’d be the first to admit that many people don’t have the best relationship with heating and cooling companies. All too often, the only time you need HVAC specialists is in an emergency, or for some costly replacement.
We can see how that would be frustrating. No one wants to spend their hard-earned money on HVAC repairs and replacements. That’s why we work hard to make the experience a little less painful for our customers throughout North Carolina.
How? Well, when we say Your Comfort First, we really mean it. Comfort, to us, means that your home is at the right temperature 365 days a year, without worrying about costs or inconvenience. That can be a challenge here in N.C. Summers can be brutal and winters can bring some feisty storms. You never know when Mother Nature will throw a curveball at you. But no matter the time of year or day, your comfort is our number one priority.
That’s why we’ve created a unique 6-guarantee approach to heating and cooling. Here’s how these guarantees ensure your comfort.
THE HOME COMFORT GUARANTEE
We don’t think it’s too much for you to ask that on a hot summer day your home be able to cool down to at least 75 degrees, and on a cold winter day your home be able to heat to at least 70 degrees.
That sounds reasonable, right?
That’s why we guarantee that our installed system will make it happen. And, if within five years your system isn’t working as it should and we can’t fix the issue, we’ll replace the system at no charge.
THE HOME PROTECTION GUARANTEE
Customers throughout North Carolina have shared with us some horror stories about their experiences with other HVAC companies. Here’s the deal: we’ll leave your home in better condition than when we arrived. But, if for some strange reason we damage anything, you pay us nothing and we’ll repair it at our expense. That includes door frames, carpeting, walls and more.
NO SURPRISES GUARANTEE
While surprises are fun at times, when it comes to your home’s heating and cooling … not so much. That’s why we guarantee that the second that the proposal has been signed, the price we quoted is the price you’ll pay. Even if we have to perform more work than expected, that’s on us.
We think that’s just good business. Don’t you?
THE ANTI-AGGRAVATION GUARANTEE
If for some reason your system breaks down within the first year, we’ll respond the same day and get it back up and running within 24 hours. If we don’t, then you deserve something for that inconvenience. So, we’ll reimburse you $500 for your troubles.
100% SATISFACTION GUARANTEED
This is one of those unique agreements we have with our customers that many can’t believe. But it’s true: you don’t have to pay the remainder of your balance at the end of the job until you’re absolutely pleased and satisfied with the work we performed.
2-YEAR 100% MONEY-BACK GUARANTEE
If you aren’t satisfied with the work we did, or how we performed it, we’ll work hard to remedy the issue. If, however, within two years you’re still not happy, then we’ll remove your system and give you a full refund.
AIR CONDITIONING AND HEATING SERVICE AND REPAIR WITHOUT THE HEADACHES
We realize that when someone calls us, chances are they’d rather be doing nearly anything else than calling HVAC specialists. We know how frustrating it can be to have a system that’s not operational or a unit that needs replacement. We hope that our six guarantees make this process a bit easier for you. Give us a call today at (919) 985-7660 to learn more about how we’ll maintain your comfort 365 days a year.